Help & FAQ

Dial *#06#. If you see an EID number listed, your phone supports eSIM. No EID = no eSIM support — don't buy. Most iPhones since XS/XR (2018) and most mid-to-high-end Androids since ~2020 support eSIM.

Only if it's carrier-unlocked. A locked phone will install the eSIM but refuse to use it. Check with your carrier before buying — this is the #1 cause of "it doesn't work".

No. Travel eSIMs are data-only: internet, WhatsApp, maps, email. You keep your regular SIM for calls/SMS (WhatsApp calls work fine on data). Your WhatsApp keeps working with your existing number — don't re-register it.

Rule of thumb per week of normal use (maps + socials + messaging, no video binging): 2–3 GB/week. A 2-week trip = 5 GB comfortable. A month = 10–20 GB. Hotspotting a laptop eats data fast — size up.

A country plan (e.g. "Spain 20GB") works only in that country and is cheaper. A regional plan (e.g. "Europe 33 countries") covers the whole region — pick it if you'll cross borders.

With Mercado Pago (card, débito or balance — your eSIM is delivered automatically within a minute of payment), or by bank transfer to the account on your order page. For transfers, include the reference code (ES-XXXXXX) in the description — it's how we match your payment; delivery follows once we confirm it, usually within a few hours.

The order page link is your receipt and your eSIM. If you lose it, contact us with the email you used at checkout and we'll resend it.

Three options on your order page once delivered: 1) Scan the QR with your phone camera (open the page on another screen). 2) iPhone one-tap: "Install eSIM on this iPhone" (iOS 17.4+). 3) Manual: Settings → Cellular/Mobile → Add eSIM → Enter details manually → type the SM-DP+ address and activation code shown. Install before your trip, on Wi-Fi — installation needs internet.

When the eSIM first connects to a network at your destination (most plans) — not when you install it. Installing at home days before flying is safe.

No. One eSIM = one device, one install. If you delete it from your phone, it's gone — deleting the eSIM does not refund or restore it. Don't delete it until the trip is over.

Normal. Travel eSIMs are roaming profiles: the profile "belongs" to an operator (often French or Hong Kong based) and roams on local networks at your destination. The label is the profile's identity, not your actual network.

1) Data roaming ON for the eSIM line (Settings → Cellular → your eSIM → Data Roaming) — required, the plan covers it, no extra charges. 2) The eSIM line is selected for Mobile Data (not your home SIM). 3) Airplane mode on/off, or restart the phone. 4) Still nothing: select a network manually — pick any listed local operator.

Only inside the plan's coverage. At home it will show "No service" — that's expected, not broken.

Use the phone's per-SIM data counter: Settings → Cellular → usage for the eSIM line. Reset its counter when you land.

Before delivery: yes, full refund if you cancel. After the eSIM is delivered: no refunds — the eSIM is purchased for you at the moment of delivery and can't be returned. If the eSIM genuinely never works and the checklist above doesn't fix it, contact us and we'll make it right.

Buy another plan from the site — two minutes, you already know the drill. Same-eSIM top-ups may come later.